About the role
๐ We're Hiring: Customer Success Manager (SMB/Mid-Market) โ 100% Remote or Hybrid (Sydney)
Want to work with a category-leading legal technology platform, own your own portfolio, and directly influence retention and growth? This one's worth a look.
Our client โ a fast-growing, globally trusted legal technology company โ is hiring a Customer Success Manager to own relationships with its small- and mid-market accounts. You'll be the trusted advisor customers turn to, the internal voice that gets things done for them, and a key driver of retention and revenue growth. Fully remote.
๐ผ Why this role is worth your time:
โ Genuine ownership โ run your own book of business in a one-to-many model
โ Real influence โ shape product adoption, retention strategy, and customer outcomes, not just ticket resolution
โ Cross-functional exposure โ work directly with product, support, and executive teams
โ Revenue impact โ a clear path to grow ARR through cross-sell, upsell, and advocacy
โ Remote-first โ work from wherever you do your best work
โ Backed by a platform legal teams and law firms already trust
๐ฏ What you'll be doing:
* Building strategic relationships with a portfolio of small/mid-market accounts
* Driving product adoption and understanding what "success" looks like for each customer
* Becoming a trusted advisor customers rely on โ not just a point of contact
* Partnering across product, support, and leadership to solve customer problems fast
* Creating content and resources that help customers get more value, faster
* Building actionable business plans tied to each customer's real goals
* Owning retention โ knowing exactly what drives it and what threatens it
* Growing ARR through cross-sell, upsell, and turning happy customers into advocates
* Spotting and fixing friction points in the customer experience before they become churn risks
๐ What you bring:
* A natural relationship-builder who customers trust and enjoy working with
* Sharp communication and presentation skills
* Strong organisational instincts โ you don't let things fall through the cracks
* A collaborative mindset โ you get things done through people, not around them
* Genuine customer orientation paired with solid business acumen
* A problem-solver's brain
โ๏ธ What you'll need:
* Bachelor's degree in a business discipline (or equivalent experience)
* 4+ years in software/tech โ account management, customer success, consulting, training, or project management
* Legal industry experience is a strong plus, but not essential
Originally posted on Himalayas