About the role
Job Description
About the Role
The Skid Row Care Campus is a comprehensive, low-barrier service center providing individuals experiencing homelessness with access to hygiene facilities, case management, health and behavioral health services, and connections to housing and other essential resources. The Campus offers a safe, welcoming, and trauma-informed environment that promotes dignity, stability, and pathways to long-term housing.
The ICMS Program Manager leads Intensive Case Management Services at the Care Campus, with responsibility for service quality, contractual compliance, caseload management, documentation, staff supervision, and effective connections to housing, healthcare, behavioral health, benefits, and other resources. Services are grounded in trauma-informed care, harm reduction, Housing First principles, and participant choice.
What You'll Lead
* Provide day-to-day leadership of ICMS services and ensure program requirements, workflows, caseloads, and service standards are consistently met. * Supervise and develop ICMS Leads and Case Managers, including case consultation, coaching, performance oversight, staffing, and professional development. * Maintain strong case-management quality across assessment, service planning, housing and benefits navigation, referrals, follow-up, reassessment, and continuity of care. * Monitor HMIS and other required documentation, program data, service quality, and performance indicators. * Build clear workflows between ICMS and Client Support Specialists while maintaining appropriate role boundaries. * Coordinate closely with housing, healthcare, behavioral health, benefits, Safety, Hygiene, and other campus and community partners. * Provide leadership during complex participant situations, crises, medical emergencies, and overdose response within established protocols.
Qualifications
What You'll Bring
* Must meet the HSH requirements for ICMS Supervisory Staff through an applicable current California clinical license or a qualifying master's degree with the required license-eligible/license-waivered status. * At least one year of case-management experience required. * Supervisory or management experience strongly preferred, particularly supervising case-management staff and providing case consultation. * Experience serving individuals experiencing homelessness and people with complex behavioral health, substance use, medical, and housing needs strongly preferred. * Knowledge of Housing First, trauma-informed care, harm reduction, CES, housing and benefits systems, and HMIS or comparable documentation systems preferred.
Additional Information
Our Values
Dignity | Community | Integrity | Partnership | Social Justice | Radical Care
Work Environment
Regular use of a computer and HR technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
EEO:
SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits:
Excellent Benefits package available.