About the role
Job Description
Duties and Responsibilities:
* Answer inbound phone calls, internet inquiries, and chats * Provide guests with timely, relevant responses to address customer questions and needs * Facilitate providing guests price and purchasing information * Provide payment options and quotes * Generate sales and acquisition appointments * Manage organizers to stay up to date with follow up of all active guests * Adhere to specific outreach cadence required for new inquiries * Maintain a thorough understanding of KPIs
Qualifications
* Able to set priorities, multi-task, and achieve goals * Ability to perform in a fast paced environment * Bilingual * Ability to work on a team * Exceptional communication skills, both written and verbal * Highly proficient in verbal phone skills * Ability to establish and maintain strong internal and external relationships * Strong organizational and time management skills * Must be adaptable to change * Proficient using a computer * Evening and weekend schedule availability required
Preferred Qualifications:
* Previous eSales experience for an automotive dealership
Additional Information
Perks & Benefits:
* Medical, Dental & Vision Insurance * 401(k) with Company Match * Paid Time Off that Grows with You * Sundays Always Off * Closed on Thanksgiving & Christmas * Employee Pricing on Purchases & Leases * Free & Discounted Gym Membership Options * Exclusive Travel Deals on Hotels, Rentals & Airfare * Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines