About the role
About the Role
Join an engineering team building AI software for hospitality operations. You will own full-stack components of systems that understand guest requests, retrieve relevant information, and carry out workflows, helping make automated support reliable and useful.
What You'll Do
* Build response generation pipelines that classify requests, assemble context, choose tools, and determine when to respond or escalate.
* Develop retrieval systems that ground responses in accurate, current information from real-world customer data.
* Create orchestration layers for multi-step workflows, including robust handling of third-party API failures.
* Build evaluation frameworks using real conversations to measure quality and catch regressions before release.
* Implement observability and tracing that help support teams understand system behavior.
* Develop controls and interfaces that let non-technical teams adjust agent behavior.
* Extend capabilities to voice conversations, including real-time transcription and tool use.
* Improve speed and cost through model selection, caching, and prompt optimization, while contributing to infrastructure, data pipelines, integrations, and APIs.
What We're Looking For
* At least 3 years of experience building and shipping production systems that real users depend on.
* Production experience with AI or machine learning systems, including retrieval pipelines, prompt engineering, or model orchestration.
* Experience building and evaluating retrieval systems, such as knowledge bases, ranking, context validation, or semantic search.
* Background designing multi-step workflows, tool orchestration, or function-calling systems, and integrating third-party APIs with production failure handling.
* Proficiency in a backend language such as Python, Go, Rust, or Java, with experience across multiple areas of the stack.
* Experience with evaluation methods and observability or debugging for complex systems; real-time applications, voice systems, user-facing controls, or cost and latency optimization are also relevant.
Compensation & Benefits
Base salary is $130,000 to $220,000 annually, with equity of 0.20% to 1.20%, health insurance, and a 401(k) match. Visa sponsorship is not available.
Location
On-site in San Francisco, California, United States.