About the role
Job Description
* Diagnose faults on workstations, peripherals, and office equipment. * Install and configure Windows/macOS systems in compliance with IT policies. * Maintain equipment (printers, video conferencing, digital displays). * Coordinate with the Hardware Asset Management team for repairs and replacements. * Prepare workstations and access for new employees. * Train users on essential tools and IT best practices. * Assist with VPN access issues, MFA, and network connectivity. * Create and manage guest Wi-Fi accounts and secure access. * Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow). * Document resolution steps to ensure traceability. * Escalate complex incidents to specialist teams. * Proactively communicate about outages and service interruptions. * Write guides and FAQs for users. * Identify recurring issues and propose solutions to reduce incidents. * Collaborate with IT teams to optimise processes.
Additional information:
* Flexible working hours, occasional on-call duties. * Occasional remote work possible.
This position is based in Vianen, Netherlands. Candidates located in the Utrecht region + Amsterdam or willing to relocate are encouraged to apply.
Qualifications
* 2–5 years of experience in IT support, helpdesk, or technical support roles * Bachelor’s degree in IT or equivalent practical experience * Solid knowledge of Windows and/or macOS environments * Hands-on experience with hardware and software troubleshooting for end-user devices * Familiarity with Active Directory and user account management * Basic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshooting * Experience working with ITSM tools such as JIRA or ServiceNow * Exposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus * Strong communication skills and a service-oriented mindset * Ability to work independently, prioritise tickets, and manage multiple requests effectively * Communicative Dutch and strong English communication skills required
Additional Information
* 7-month contract with the possibility to extend. * Holiday allowance and 25 vacation days per year. * Chances to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities.