About the role
McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out! www.mccartyequipment.com
The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.
Essential Functions:
* Sell industrial hose, gasket and piping products and maintain customer accounts * Take orders on the phone and over the internet * Enter orders and product quotes into the computer system * Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained * Estimate delivery dates based on knowledge of production and delivery schedules and inventory * Prepares reports of business transactions in company database * Works with account managers to keep account activities up to date * Investigates and resolves customer problems with deliveries * Conduct technical research and work with customers to bring to market viable solutions * Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings * Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production * Follow orders through the process from door to door, solving any problems along the way * Manage all files including purchase orders, drawings, specifications and models * This position is onsite and does not offer a remote work arrangement
Experience, Education and Skills:
* Education: High school diploma or equivalent. Associates degree or higher is preferred. * Industry Knowledge: Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication. Knowledge of industrial hose, gasket and piping required. Must be able to successfully function in a fast paced, high volume environment. * Tech Skills: Microsoft Office tools such as Word, Excel, Solid works, etc.
We offer:
* Medical/ Dental/ Vision/ 401k * Paid Vacation and Holidays * Tuition reimbursement and ongoing development opportunities * A supportive, team-focused environment * Stability in a well-established company
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #mccassc