About the role
We're hiring a Business Recruiter to own full-cycle hiring for our customer-facing and go-to-market teams: Implementation, Customer Success, and Marketing. You'll partner directly with hiring managers to define roles, build pipelines, and close strong candidates quickly.
What you'll do
* Own full-cycle recruiting for Implementation Managers, Customer Success Managers, and Marketing roles, from intake to signed offer.
* Run intake meetings with hiring managers to define the profile, must-haves, interview loop, and scorecards.
* Source passive candidates through LinkedIn, referrals, communities, and targeted outreach; build pipelines ahead of need.
* Screen candidates for both skill and fit, including technical aptitude for implementation and client-facing judgment for CS.
* Coordinate interview loops and keep candidates and hiring teams informed at every stage.
* Manage offers end to end: compensation benchmarking, negotiation, and closing.
* Track funnel metrics (time to fill, pass-through rates, offer acceptance, source quality) and share them with hiring managers.
* Deliver a candidate experience that reflects our brand, whether or not someone gets the job.
* Help improve recruiting processes, job descriptions, and interview training as the team scales.
What you bring
* 3–6 years of full-cycle recruiting experience, ideally at a B2B SaaS company or agency.
* A track record hiring for customer-facing or go-to-market roles such as Customer Success, Implementation, Account Management, or Marketing.
* Strong sourcing skills and comfort reaching out to passive candidates.
* Ability to act as a trusted advisor to hiring managers, including pushing back on unrealistic requirements.
* Hands-on experience with an ATS (Ashby, Greenhouse, Lever, or similar).
* Clear, warm communication and excellent organization across multiple open roles.
* Comfort with ambiguity in a fast-moving, scaling environment.
Nice to have
* Previous hiring experience in finance or accounting (e.g., accountants, controllers, FP&A), especially for candidates with CPA or audit backgrounds.
* Previous hiring experience in marketing (e.g., product marketing, demand gen, content, brand).
* Experience building a recruiting function at an early-stage or high-growth startup.