About the role
Job Description
Position Overview
We are seeking a driven, proactive, and detail-oriented Warranty & Repair Co-Op to join our Service Operations team. In this hands-on role, you will bridge the gap between enterprise systems and hands-on shop floor execution. You will support continuous improvement projects across SAP system modeling, technical training frameworks, digital quality systems (SOCOS), and lean 5S shop floor layout re-engineering.
This position offers extensive exposure to engineering principles, ERP system workflows, operational excellence, and Quality Systems compliance.
Key Responsibilities & Potential Projects
1. SAP Operations & Quoting Optimization
* Time Reclassification: Audit and update labor activity types to ensure accurate cost allocation and booking integrity.
* Planned vs. Actual Alignment: Conduct time studies and historical variance analyses across four critical repair stages—Inspection, Repair, Testing, and Final Inspection—calibrating SAP master routings to real-world performance.
* Quoting Procedure Development: Build upon and improve the current repair quotation process; develop improved and streamlined quotation tools and practices.
2. Technical Training & Skills Architecture
* Skills Categorization: Inventory technician competencies, mapping hands-on capabilities against specific material groups and diagnostic equipment.
* Competency Matrix Expansion: Develop modular training plans and expand the operational skill matrix by integrating online training modules, Fit for Service curricula, and in-house workshops.
* Standardized Inspection Documentation: Translate tacit diagnostic knowledge into clear, structured, and visually guided inspection reference guides.
3. File Architecture & Warranty Governance
* Shared File Folder Restructuring: Review and restructure the legacy network file repository to make file searches and saving more intuitive and efficient.
* Document Lifecycle Management: Identify, log, and safely archive obsolete documents, spreadsheets, and superseded working aids.
* Warranty Document Review: Conduct a comprehensive audit of existing Warranty Agreements, ensuring only active, validated, and current legal revisions are retained.
4. Work Instructions & SOCOS Documentation
* Standard Operating Procedures (SOPs): Review existing Service Work Instructions (WIs) across all technical repair workstations.
* Document Harmonization: Update or archive legacy Work Instructions.
* Regulatory & System Release: Route revised documentation through formal review and release workflows within SOCOS, ensuring full compliance.
5. Shop Floor Lean Layout & 5S Implementation
* Layout & Flow Optimization: Map the physical service area layout using value stream mapping and spaghetti diagrams to minimize material handling waste and technician travel time.
* Point-of-Use Storage: Establish structured inventory storage (kanban) quantities and ordering processes for hardware and consumables (cover plates, bolts, protective caps, overstock).
* 5S Staging Lane Execution: Standardize floor markings, visual controls, and operational rules across designated staging lanes and areas such as: * Incoming * Return to Stock * Return to Customer * Quality Holds * Internal service order (YINT) Inspection
* Office & Cabinet Realignment: Lead 5S sorting and purging of physical material cabinets, securely archiving critical records and systematically disposing of redundant or obsolete documents.
Qualifications
Academic Standing: Must be enrolled in an accredited undergraduate or graduate degree program
Preferred Majors: Mechanical or Industrial Engineering.
* Other technical disciplines would be considered, based on additional skills/qualifications and prior work experience.
Analytical Skills: Strong analytical aptitude with proficiency in data manipulation and modeling using Microsoft Excel (pivot tables, lookup formulas, data validation).
Communication & Organization: Excellent written and verbal communication skills, with an ability to interface comfortably between shop floor technicians, specialists, and management.
Problem-Solving & Initiative: Self-starter mindset with demonstrated interest in continuous improvement (Kaizen, Lean, 5S).
Preferred / Nice-to-Have:
* Familiarity or prior coursework in SAP ERP (Production Planning, Plant Maintenance, or Customer Service modules).
Additional Information
We are an Equal Opportunity Employer including disability/Veterans