About the role
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.
Responsibilities:
* Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines * Update the CRM and Platform systems with relevant information * Communicate with the Back Office Manager if any issues arise * Help to perform a timely investigation of any client requests/complaints * Assist Onboarding/Support teams in replying to client queries * Work with the Compliance and Risk teams on specific client cases when necessary * Conciliate with customers and service providers on payment issues via different channels * Other ad-hoc duties as per management’s request
Candidate Profile:
* Around 1 year of experience in payments, transactions, or a similar financial operations role * Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel) * Previous experience communicating with clients is a plus * A team player with excellent communication skills
* Excellent written and spoken English * Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage * Willingness to learn and adapt in a fast-paced environment * Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
Why us:
* Welcoming, young and multicultural team with approachable leadership * Ability to contribute to dynamic business at a growth phase * High level of autonomy, support of ideas and putting your expertise into the best practices for the company * Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders * Competitive remuneration, regular salary reviews and performance-based incentive schemes * Vibrant company life: from team activities to global celebrations * Fully remote work
Journey to FP Markets
* Initial Interview with HR (30-45 minutes) * Interview with your future manager (45-60 minutes)
Originally posted on Himalayas