About the role
Job Description
Guest Service Agent First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
* Employee benefit card offering discounted rates at Accor worldwide. * Learning programs through our Academies. * Opportunity to develop your talent and grow within your property and across the world! * Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
* Greet, check-in, respond to requests, and settle accounts while providing exceptional service. * Take the initiative to add a personalized experience. * Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
Qualifications
Your experience and skills include:
* Service focused personality is essential; experience is an asset. * Prior experience working with Opera / Opera cloud or a related system. * Fluency in English & Arabic; additional languages are a plus. * Bachelors or diplomas/certifications are required. * Worked in 5* Hotel or relevant experience is a must with in Hotel industry. * Currently in UAE and willing to join immediately will be an advantage.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.