About the role
Who we want:
* You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction.
* We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
* Use your great verbal and written communication skills to provide excellent service to our merchants.
Basic requirements for consideration:
* Resume with application
* High School diploma or GED
* Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).
* Quiet and secure working environment free from background noise and be able to guard client confidential information.
* Familiarity with computers and internet navigation
* Internet speed requirements: To test internet speed, visit and click GO - results will display at the top of the page
* o Ping less than 50 ms
* o Download greater than 12.0 Mbps
* o Upload greater than 2.0 Mbps
Preferred qualifications:
* Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
* Strong work tenure with previous roles lasting a year or more
Originally posted on Himalayas