About the role
Company: Wilkins Recreational Vehicles Job Title: Parts Retail Associate
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
* $60,000.00-$80,000.00 Annually.
Benefits:
* Medical/Dental/Vision Insurance * 401K with Employer Matching Program * PTO and Sick Time * Voluntary Benefit Program * Employee Referral Program * Employee Discount * RV Borrowing Program
Job Description:
* This position oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill.
Job Responsibilities:
* Greets, establishes, and maintains a positive rapport with customers. * Assists customers in determining needs; promotes our products, accordingly. * Ability to run the parts counter. * Estimates cost of repair and prepares itemized service order. * Initiates service orders, secures customer’s signature, and closes when completed. * Develops a keen understanding of all of our products and services. * Understands effective service sales processes and actively seeks sales opportunities. * Maintains good communication with customer and follows up after work is completed to ensure satisfaction. * Understands customer’s needs, committed to exceed customer expectations every day. * Complies with all company policies and procedures.
Position Requirements:
* A minimum of 2 years’ experience is preferred but not required, * Motivated individual who enjoys working in a fast-paced environment, * Professional appearance, * Strong communication skills, * Positive attitude, * Strong work ethic, * Professional conduct.
#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.