About the role
We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact.
We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in.
We're building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.
This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.
You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.
Your Impact
Account Ownership and Growth
* Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
* Build and execute multi-year account plans aligned to customer objectives and company growth targets
* Lead QBRs and executive engagements to align on customer business outcomes and value
* Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
* Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
* Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
* Act as the primary point of contact and trusted advisor for your customers
Expansion & Revenue Growth
* Identify, shape, and close expansion opportunities across business units
* Drive cross-sell and upsell with strong ROI positioning
* Lead complex negotiations and deal execution
* Build internal champions and multi-thread relationships
Retention & Renewals
* Own the full renewal cycle including forecasting and close
* Identify churn risks early and drive mitigation plans
* Communicate clear business value to secure renewals
Onboarding and Adoption
* Lead structured onboarding with cross-functional team to ensure fast time-to-value
* Monitor adoption and proactively address gaps before they become risks
* Partner with Solution Engineering, R&D and Product to support smooth implementation
Cross-functional Collaboration
* Translate customer feedback into actionable product insights
* Be the voice of customer internally to ensure customer-centric culture
* Help build repeatable playbooks for onboarding, QBRs, and renewals
What It Takes
* 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
* Proven quota carrier with clear retention and expansion ownership
* Experience managing complex enterprise accounts and multi-stakeholder relationships
* Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
* Executive presence and strong communication skills
* Thrives in early-stage environments
* Analytical and data-driven mindset
* Solid understanding of AI concepts and enterprise applications
* Native or full professional fluency in German (must have)
Nice to Have
* Experience in an early-stage or founding role
* Specific experience with enterprise platforms or workflow automation
* Domain expertise in Financial Services or Supply Chain industries
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