About the role
Job Description
As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
* Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations * Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line * Identify the training needs that will equip the staff with fundamental skills and knowledge * Have a thorough understanding of the various system tools and operational procedures utilized within the program * Collaborate with stakeholders on a regular basis for changes on promotions and updates * Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Qualifications
Our most successful candidates will have:
* 1+ years of experience as a Team Manager, Team Leader, or Supervisor in the BPO industry, directly managing and leading teams. * Experience in sales operations within a BPO or contact center environment. * Enthusiastic, passionate, and results-driven leader with a strong commitment to sales excellence and team success. * Excellent English communication skills. * Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements. * Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives * Working knowledge of MS Office applications.
Additional Information
All your information will be kept confidential according to EEO guidelines.