About the role
Job Description
1. Customer Service & Operations • Is responsible for the smooth running of the Laundry section during the absence of Laundry Manager. • Ensure that standards of excellence in customer service are maintained and regularly updated. (Linen provided is clean and to the hotel standard). • Ensure that guest expectations are anticipated, met at all times and even regularly exceeded. • Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.)
2. Maintenance of facilities • Monitor maintenance of equipment, facility, and grounds through the use of a preventative maintenance plan based on company standards. • Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently. • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.
3. Human Resources • Through proper communication ensure that team members have all the information they require in order to provide excellent customer service at all times. • Ensure the appropriate employee levels for efficient operations while achieving set employee productivity targets. • Checking of daily attendance sheet on a regular basis. • Supervise completion of employee duty rosters and team holiday plans. • Constantly monitor team morale to ensure that the personnel are kept in an appropriate state of discipline, motivation and commitment to the objectives of the organisation at all times. • Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties. • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
4. Health & Safety Practices • Ensure Occupational Health & Safety Act, local health and safety codes, and company safety and security policies are met. • Ensure and maintain that Health and Safety practices are followed at all times. • Adhere to fire alarm or any emergency statutory procedures in the event of fire. • Promote energy efficiency and environment and identify improvement to support
Qualifications
Qualification: • Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
Experience: • A minimum of 3 years of experience in hotel industry. • Proven experience working in a top luxury resorts is a plus.
Technical skills: • Strong interpersonal competence. • Computer literacy and previous experiences with Opera are an advantage. • Good organisational and planning skills. • Good communication skill. • Be required to ensure quality controls are in place and manage customer service inquiries. • Fluency in English or another language, written and verbal communication. • Knowledge of a second language is a plus.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
* We believe in continuous learning and growth to help our teams achieve their full potential. * A strong family spirit is part of our identity, we support and care for one another. * We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. * Our passion for luxury hospitality is reflected in every detail of the guest experience. * We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.