About the role
Job Description
* Welcome, assist, and farewell guests with warmth and professionalism. * Anticipate guests’ needs and preferences. * Provide personalized and luxury service throughout the stay. * Handle guest requests and special arrangements discreetly. * Assist VIP guests and organize special occasions. * Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments. * Provide information about hotel facilities, services, and local attractions. * Handle guest concerns professionally and ensure prompt resolution. * Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality
Qualifications
* Minimum 0-2 years of experience as a butler or in a similar role within the luxury hospitality industry * Proven supervisory experience in managing a team of service professionals * Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments * Strong leadership abilities and a talent for mentoring and developing staff * Proficiency in household management software and MS Office suite * Exceptional attention to detail and problem-solving skills * Superior time management and multitasking abilities * In-depth knowledge of etiquette, protocol, and luxury service standards * Familiarity with Middle Eastern customs and etiquette is highly advantageous * High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred * Professional butler certification is a plus
* Fluency in English and either Turkish or French is required. Proficiency in Arabic is highly desirable
* Flexibility to work varying shifts, including weekends and holidays
* Ability to maintain confidentiality and exercise discretion at all times