About the role
How you are going to make an impact 🛠
* Respond to customer queries promptly and efficiently through emails, live chat and phone calls. * Work together with various departments to address complex problems and escalate issues when necessary. * Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques. * Record and document repetitive issues to contribute to process improvement. * Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials. * Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company. * Identify and execute initiatives to improve the overall customer experience.
Discover your Fit 🪄
* Experience in fintech (forex/crypto). * 1+ years of online customer support experience. * Excellent written and oral English. * Excellent interpersonal and communication skills. * Ability to manage or navigate stressful situations. * Experienced with using customer service software, tools and databases
Conditions of work:
Shifts are 2/2 4am-4pm GMT
We are ready to provide for you
* 100% remote job at any place you wish * Competitive salary based on your experience * Opportunity to work in international and cross-functional team with challenging and in-demand product * Performance-based bonus every quarter based on your results * Medical insurance after probation period * Additional sick leaves every 6 months * Birthday gifts
! Please provide cv in English !