About the role
Job Description
Key Responsibilities
Financial Controlling and Planning:
* Own and coordinate annual budgeting, forecasting and multi-year planning for the GBS organization * Analyze performance (incl. FTE’s, financial targets and key cost drivers) and recommend actions to optimize costs, allocate resources, prioritize investments and enable organizational change * Prepare financial models and business cases for transformation and investment initiatives
Management Reporting and Performance Management:
* Design, prepare and continuously improve the reporting framework (management reporting, dashboards, financial and operational KPIs) in line with business and corporate requirements * Ensure transparent and consistent performance information across functions, covering costs, productivity, FTE utilization, SLA delivery, service quality, process efficiency and automation * Provide management commentary, root-cause analysis and recommendations on performance gaps, risks and improvement opportunities
Workforce and Capacity Planning:
* Partner with operational leaders to translate service volumes, scope of work and process changes into workforce capacity plans and charging; monitor FTE utilization and personnel cost development to support identification of optimization measures * Support resource planning for migrations, process changes and transformation initiatives
Finance Process Transformation:
* Partner with Finance Transformation to translate initiatives into measurable targets and deliverables, develop KPIs and dashboards for progress monitoring, co-create Process KPI framework
Business Partnering and Governance:
* Act as a trusted financial partner to the GBS Director, process leaders and support functions, providing insights and recommendations to support decision-making * Present results and scenarios to leadership, challenge assumptions where appropriate, and ensure follow-up on agreed actions through performance reviews and governance forums * Collaborate with Operations, Finance Transformation, HR, Accounting and Corporate functions to strengthen organizational performance and create effective feedback loops
Continuous Improvement and Team Leadership:
* Drive standardization, automation and simplification of controlling and reporting processes, including BI and self-service reporting solutions * Lead, organize and develop a small team of controlling specialists and reporting experts, setting priorities and ensuring high-quality and timely delivery * Foster a culture of ownership, data quality, collaboration and continuous improvement.
Qualifications
Qualification and Experience:
* University degree in Finance, Accounting, Economics, Controlling or a related discipline; ACCA, CIMA or equivalent qualification is an advantage * Minimum 6 years of relevant professional experience in Controlling, FP&A, management reporting or finance, preferably in an international organization * Practical experience in an SSC, GBS or BPO environment, with a good understanding of service operations and accounting processes such as R2R/GL, P2P/AP, O2C/AR and Master Data * Strong experience in budgeting, forecasting, cost controlling, variance analysis, financial modelling and management reporting * Experience in performance management using financial and operational KPIs, including costs, productivity, SLAs, service volumes, FTEs and workforce/capacity utilization * Experience in supporting business decisions through financial analysis, management insights and business cases, with the ability to identify performance gaps, risks and improvement opportunities * Exposure to quality assurance, internal controls, audit, root-cause analysis or process governance is an advantage * Advanced Microsoft Excel and strong data analysis skills; practical experience with Power BI or a comparable BI/reporting tool * Working knowledge of SAP FI/CO, SAP S/4HANA or a comparable ERP system * At least 2 years of experience in people management, team coordination or leading expert work * Experience in driving process improvements, standardization, automation or organizational change * Ability to present complex financial and operational information clearly to management and work effectively with senior stakeholders across functions * Fluent English, both written and spoken.
Additional Information
We provide:
* Stable employment in an international corporation that is constantly growing * The chance to expand your knowledge and gain experience in various areas * Co-financed private medical care and group insurance, also available for family members * Cash benefits as part of the Social Benefits Fund, e.g., a Christmas allowance * Higher salary if you know an additional language * Co-financed sports card * Team and company integration events after hours * Hybrid work