About the role
Job Details:
* Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement). * To aid in this process, hold onto and expand your knowledge and abilities. * Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them. * Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible. * Oversee the lifecycle of IT assets from acquisition to disposal. * Exchange knowledge to benefit fellow team members and clients. * Write educational content for the self-service portal. * Assisting with IT systems and infrastructure * Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwide office workers.
Qualifications:
* Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support * Excellent communication skills in both written and spoken English * Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint * Strong customer focus - identifies needs and finds solutions to meet them * Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls * Experience with IT asset management and automation tools such as Desktop Central * Audio-Video/Video Conferencing support * Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL * Project Management running small-scale projects from inception to completion using good project management practices
Originally posted on Himalayas