About the role
About the Role
Join the customer deployment team at an AI-enabled procurement software startup. You will partner with engineering to guide customers from initial pilots through organization-wide adoption, turning procurement and sourcing needs into practical workflows and product feedback.
What You'll Do
* Lead customer deployments from pilot through full organizational rollout, working closely with engineering.
* Learn each customer's category-management and sourcing processes, then scope workflows that address their needs and can work across accounts.
* Run discovery workshops and deep-dive sessions to translate customer expectations into actionable technical requirements.
* Distinguish reusable platform capabilities from account-specific work and communicate customer behavior and feedback to product and engineering teams.
* Partner with procurement leaders, category managers, and executives on long-term rollout plans.
* Create playbooks, training materials, and best practices to support onboarding and adoption across customers.
What We're Looking For
* At least three years of hands-on, customer-facing experience working with both end users and senior executives.
* Experience in procurement, strategic sourcing, or buyer operations; procurement consulting experience is especially relevant.
* Fluency in German and English, with strong communication and relationship-building skills.
* Experience designing customer workflows, leading workshops, and translating client needs into technical requirements.
* Ability to navigate ambiguity, manage multiple customer relationships, and build repeatable approaches to deployment and adoption.
* Based in Berlin or willing to relocate, and able to travel to customers.
Compensation & Benefits
Salary range: €60,000 to €90,000 annually. Equity may be available. Visa sponsorship is not available.
Location
On-site in Berlin, Germany, with some customer travel.