About the role
Job Description
Key Responsibilities:
* Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude. * Provide information about the fitness center’s facilities, equipment, services, and class schedules. * Monitor guest activity to ensure safety and proper use of fitness equipment. * Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs. * Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms. * Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly. * Handle guest complaints or concerns professionally and ensure guest satisfaction. * Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests. * Promote fitness center services such as personal training, classes, and wellness programs to guests. * Ensure the fitness center operates in compliance with health and safety regulations. * Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed. * Assist in checking in guests and processing membership or day pass transactions when required. * Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained. * Offer personalized recommendations or services based on guests' fitness interests and needs.
Qualifications
* Previous experience in a customer service role, preferably in a fitness or hospitality setting. * Strong communication and interpersonal skills. * Basic knowledge of fitness equipment and wellness practices. * Ability to maintain a clean and organized fitness environment. * Ability to remain calm and professional in high-pressure situations. * Strong problem-solving skills with a guest-oriented mindset. * Fitness or wellness certification is a plus, but not required. * Proficiency in using booking systems or guest management software. * Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.