About the role
Key Responsibilities
Incident & Problem Management
* Lead major incident (MI) bridges and restore service with minimum business impact. * Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra. * Own technical RCAs, drive long‑term and systemic remediation. * Identify recurring failure patterns and risks.
Reliability Engineering
* Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns. * Tune JVM parameters, analyze thread/heap dumps, and improve performance. * Influence application architecture for fault tolerance, scalability, and recoverability. * Validate DR readiness, failover behavior, and resilience testing outcomes.
Change, Release & Risk
* Provide technical approval and risk assessment for high-risk changes. * Enforce operational readiness for new apps and major releases. * Ensure changes meet audit, compliance, and regulatory expectations.
Automation, Monitoring & Observability
* Build advanced automation using Shell/Python/PowerShell. * Develop frameworks for health validation, automated recovery, and compliance checks. * Define observability standards; optimize alerts and improve MTTR.
Leadership & Mentorship
* Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles. * Act as a trusted technical advisor to stakeholders and leadership.
Skills & Qualifications
Technical (Mandatory)
* Strong knowledge of application architecture, distributed systems, and middleware. * Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning. * .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning. * Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS). * Advanced SQL and understanding of databases; Autosys (or equivalent scheduler). * Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.
Reliability & Operations
* Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering. * Experience in regulated production environments.
Soft Skills
* Strong technical leadership and decision‑making. * Clear communication during high‑pressure incidents. * Ownership mindset and business awareness.
Experience & Education
* 7–12+ years in Application Reliability, Production Support, SRE, or platform operations. * Bachelor’s degree in Computer Science/Engineering or equivalent. * ITIL, cloud, or industry certifications (preferred). * Banking/financial domain experience (preferred).
Working Conditions
* On‑call and after‑hours support as required. * Fast‑paced environment with multiple priorities. * Hybrid working model