About the role
Job Description
As a Live Game Presenter/Dealer, you will be responsible for hosting and presenting games for in a live streaming environment while creating a professional and exciting atmosphere for customers by providing an excellent guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services Michigan regulations, and live unit policies and procedures. * Learn and fully understand and execute the rules of video stream games. * Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring, and following the given table schedule, following the instructions of the Pit-bosses and Trainers. * Follow and supervise the updates and amendments in the game leading procedures. * Adhere to the gaming studios' rules and any other rules that management may introduce at any time. * Adhere to the company’s dress code and appearance standards. * Professionally communicate and provide answers to players promptly for any game general questions according to chat policy. * Immediately report to the pitboss of any risks or committed mistakes, problems, and/or unusual activities in gaming studios and other companies’ premises. * Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures. * Participate in company promotions through marketing via photo and video shoots as required by management. * Maintain professional and clear communication with players, management, and colleagues. * Perform any additional duties as instructed by management.
Qualifications
* High School Diploma / GED. * Must be 21 years of age or older. * At least 1 year of Customer Service Experience. * Basic computer skills, including MS Office, email, video chat applications, etc. * Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment. * Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced live streaming environment. * Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards. * Ability to deal, sort, shuffle, and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm. * Ability to work a variety of shifts, including nights, weekends, and holidays. * Maintain punctuality and attention to detail. * Must be able to obtain a Michigan Gaming License.
Additional Information
COMPENSATION & BENEFITS
* Pay Range: $17.00/hr ($12/hr base pay + $5/hr guaranteed tip) + any pooled tips over guaranteed amount + up to $5/hr performance bonus. Customer tips are unlimited. * Vacation Days: 5 days * Sick Time: 5 days * 10 Holidays pay * Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance. * 401K – 4% match after 90 days of employment.
PHYSICAL FUNCTIONS
* Prolonged sitting in counter-height chairs and tables * Prolonged standing for up to 2 hours at a time. * Ability to maintain physical stamina for extended periods. * Repeated use of both hands and arms. * Full mobility of upper extremities * Ability to see and read a screen chat from 3 feet away. * Ability to engage and communicate with customers while on a live table. * Ability to lift weights up to 15 lbs. * Ability to walk without assistance within the gaming studio floor. * Ability to present continuously on camera under high beam lighting without protective eyewear.