About the role
Job Description
* Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc. * Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly applied * Provide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability * Operate the shared email inbox(es) to assure organization, delegation and timely responses * Execute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notifications * Utilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements * Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries * Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement
Qualifications
* Work experience in Customer Service and Order Management within an office based environment * Knowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook) * Experience with an ERP system (e.g. SAP) * Very good English skills (spoken and written) and strong communication skills * Ability to organize self well and manage time effectively within a fast paced, detail orientated and interruption-prone environment * This is a 100% onsite role - a requirement is to be onsite every day of the work week
Additional Information
Benefits we offer:
* A vibrant, fast‑moving culture where new ideas are encouraged and celebrated * Real growth opportunities within a globally successful business that’s scaling rapidly * Up to three weeks of PTO in your first year, plus 12 paid company holidays * A comprehensive benefits package including medical, dental, vision, Life/AD&D, Short‑ and Long‑Term Disability, and optional Identity Theft and Legal Protection * medmix Employee Savings Plan / 401(k) with a 100% employer match up to 6% of your base salary * Additional non‑elective 401(k) contributions paid quarterly * Health Savings Account with dollar‑for‑dollar company matching based on coverage level * Flexible Spending Account (FSA) options * Employee Assistance, Health & Wellness Programs to support your well‑being * Flexible working hours * Access to exclusive discounts on shopping, entertainment, and lifestyle perks * A workplace committed to diversity, inclusion, and equal opportunity
medmix is an equal opportunity employer, committed to the strength of a diverse workforce.
93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today!
All information will be kept confidential according to EEO guidelines.