About the role
Family Services Specialist I/II
This is a full-time position in an office setting
Monday through Friday 8:00 AM - 5:00 PM.
This position is located in Ada, Oklahoma.
Annual Salary:
* Level I H14A: $37,440.00 + Full State Employee Benefits * Level II H14B: $40,248.00 + Full State Employee Benefits
Travel is occasional. Must possess a valid driver's license and maintain required car insurance.
Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).
Minimum Qualifications:
Level I:
* Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; * OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Level II:
* Education and Experience requirements consist of a bachelor’s degree; * OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment * OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; * OR two (2) years of experience as a Family Services Specialist.
Job Responsibilities
* Greet clients in a professional and kind manner in an OKDHS retail space. * Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services. * Interview clients in an office setting or via phone. * Manage a caseload. * Compile data and complete documentation to determine eligibility. * Make appropriate program referrals to community resources. * Participate in individual and staff conferences. * Must attend all mandatory training associated with the position.
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If you have questions, please contact [email protected]
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service
Announcement Number: 26-JD244
83001850/JR66434