About the role
Position Summary KR Automation, Inc. is seeking a highly organized, dependable, and detail-oriented Customer Service & Order Specialist to support daily business operations, customer communications, and administrative functions. This position will serve as a central point of contact for incoming customer inquiries while assisting the sales team, repair department, and management with day-to-day responsibilities. The ideal candidate will possess excellent communication skills, strong organizational abilities, and the initiative to independently manage multiple tasks and follow through to completion. Essential Duties & Responsibilities * Monitor and manage the company's shared sales email inbox, ensuring incoming messages are responded to, assigned, or directed to the appropriate personnel in a timely manner. * Answer incoming phone calls professionally, assist customers with general inquiries, and direct calls to the appropriate department or employee. * Monitor and respond to customer inquiries submitted through the company website. * Identify prospective customers and direct new sales opportunities to the designated Sales Representative. * Maintain accurate records of customer communications and ensure outstanding inquiries receive appropriate follow-up. * Process customer purchase orders and prepare accurate and detailed quotes/sales orders/invoices, following established company procedures, and ensuring all pricing, product specifications, availability, and other relevant information are verified prior to submission. * Follow up with customers regarding outstanding sales quotes, obtaining updates and communicating customer responses to the sales team.
* Assist customers with locating and sourcing industrial automation parts, including researching availability, obtaining pricing, and coordinating purchases through approved suppliers. * Monitor outstanding customer requests and follow through to ensure timely resolution. * Assist the sales team and management with miscellaneous tasks as needed.
* Assist in monitoring and tracking customer repair orders. * Coordinate with repair technicians and management to obtain repair status updates. * Communicate repair progress, estimated completion dates, and other relevant information to customers as needed.
* Conduct weekly inventory checks of office, warehouse, shipping, and general operational supplies and maintain appropriate supply levels by preparing and placing orders with approved vendors. * Monitor supply usage and identify opportunities to reduce unnecessary purchasing or expenses. * Prepare and distribute monthly customer account statements. * Provide customers and vendors with requested business documentation, including W-9 forms, tax exemption certificates, and other standard company documents. * Maintain organized electronic records and assist with general documentation and filing. * Perform additional administrative and operational duties as assigned by management.
Qualifications & Requirements * Previous experience in office administration, customer service, sales support, or a similar position preferred. * Excellent verbal and written communication skills. * Strong organizational skills with the ability to manage multiple priorities and meet deadlines. * Proficiency with computers, email, Microsoft Office, and general business software. * Ability to learn inventory management, accounting, and customer relationship management systems. * Strong attention to detail and accuracy when handling customer orders, documentation, and communications. * Ability to work independently, take initiative, and follow tasks through to completion. * Professional, courteous, and customer-focused attitude. * Ability to maintain confidentiality regarding customer information, pricing, business operations, and company records. * Familiarity with industrial automation equipment or electrical components is beneficial but not required.
Preferred Skills & Characteristics * Self-Motivated: Recognizes tasks that need attention and takes appropriate action without constant supervision. * Organized: Effectively manages emails, follow-ups, purchasing responsibilities, and administrative deadlines. * Detail-Oriented: Maintains accuracy when processing information, coordinating orders, and tracking customer requests. * Dependable: Consistently completes assigned tasks and follows through on outstanding matters. * Adaptable: Comfortably transitions between customer service, sales support, purchasing, and administrative duties. * Team-Oriented: Communicates effectively with coworkers and supports multiple departments as needed. * Problem-Solver: Demonstrates resourcefulness and sound judgment when addressing routine customer or operational issues.
Performance Expectations The Customer Service & Order Specialist will be expected to: * Maintain timely, professional, and accurate communication with customers and vendors. * Ensure incoming inquiries are properly addressed, assigned, or escalated without unnecessary delays. * Consistently follow up on outstanding quotes, orders, customer requests, and repair-related matters. * Maintain adequate operational supplies while adhering to established purchasing procedures. * Keep accurate and organized records of assigned responsibilities. * Demonstrate initiative, accountability, and effective time management. * Support management by independently handling assigned recurring administrative and operational duties.
Starting Pay: $17.00+ per hour, depending on experience Excellent benefits available following introductory period.