About the role
About Budibase
Budibase is an open-source platform for building apps, automations, and AI agents.
Teams use Budibase to connect their data, build internal tools, automate workflows, integrate existing systems, and create AI-powered processes.
We began as a low-code platform for internal tools. Today, we are building a broader platform for operational work: apps for people, automations for repeatable processes, and AI agents for more dynamic tasks.
Our goal is simple: to help people work faster.
The role
As a Customer Support Engineer, you will help customers through email, chat, and video calls.
Budibase is a technical product used by IT and engineering teams, so you will need strong technical skills. A background in software engineering, IT, technical support, or similar hands-on work is essential.
You will also have opportunities to make small product improvements and build apps, agents, and automations for customers.
What you’ll do
* Answer product questions through email, GitHub Discussions, and occasional video calls. * Help customers follow best practices when using Budibase. * Improve and update our documentation as we release new features. * Investigate product issues and work with the product team to resolve them. * Share customer pain points, feedback, and feature requests with the product team. * Build apps, agents, and automations for customers. * Make small product improvements where appropriate, (NodeJS/Typescript, Svelte)
Essential skills
* Excellent written and verbal communication skills. * The ability to understand customer needs and recommend suitable solutions. * Confidence learning and working with new technologies. * Knowledge of core programming concepts and data structures. * A background in software engineering, IT, technical support, or comparable technical work.
Bonus skills
* Experience working with databases or REST APIs. * Experience with Budibase or another low-code platform. * Experience building AI agents or automations. * DevOps / SysAdmin / Infrastructure experience
Benefits
* Flexible working: work remotely, from our Belfast office, or through a mix of both. * 24 days of paid holiday, plus the statutory public holidays that apply in your country. * Flexible working hours. * A pension scheme with a 3% company contribution and an optional salary-sacrifice arrangement.
Compensation: £30k - £50k