About the role
Job Description
* Warmly welcome and assist guests upon arrival and departure, ensuring a seamless and personalized guest experience. * Handle guest luggage efficiently and securely, including delivery, storage, and collection. * Escort guests to their rooms and provide information about hotel facilities and in-room features. * Assist guests with transportation arrangements, including airport transfers, valet parking, and car rental services. * Respond promptly and professionally to guest requests, inquiries, and complaints. * Coordinate with the Concierge and Front Office teams to ensure smooth daily operations. * Ensure the lobby, entrance, and luggage storage areas are clean, organized, and presentable at all times. * Assist with the delivery of guest messages, parcels, and other requested items. * Maintain awareness of daily hotel activities, VIP arrivals, and special guest requirements. * Follow hotel standards, safety procedures, and luxury hospitality service guidelines.
Qualifications
* Previous experience in a similar position, preferably within a luxury hotel environment. * Good command of English and Turkish, both written and spoken. * Strong communication and interpersonal skills with a guest-oriented approach. * Professional appearance, positive attitude, and excellent grooming standards. * Ability to deliver personalized service while maintaining high hospitality standards. * Strong teamwork skills and ability to work effectively in a fast-paced environment. * Good knowledge of Istanbul's attractions, restaurants, and transportation options is an advantage. * Ability to handle guest luggage and perform physical tasks as required. * Flexibility to work in shifts, including weekends and public holidays. * Valid driving license and active driving experience are preferred.