About the role
Your role & work environment
During your internship, you will actively support the different teams within Building Experience & Excellence, in managing, analysing and improving the services we provide.
You will analyse service data, operational information and user feedback to identify trends, recurring issues and opportunities for improvement. Based on these insights, you will contribute to a small service improvement project, helping to translate an identified opportunity into practical actions and supporting its implementation and follow-up.
You will regularly spend time on site, allowing you to connect data and analysis with the reality of our workplace and coordinate actions with colleagues and service partners. Communication will also be an important part of your assignment: you will help translate findings, service information and changes into clear reports, presentations and user-friendly communication.
Throughout the internship, you will work with different internal and external stakeholders, giving you practical exposure while developing your analytical, project and stakeholder-management skills.
We look for
An internship with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead:
* Analytical thinking: able to structure information, identify trends and translate data into insights. * Proactivity: curious, hands-on and motivated to identify and act on improvement opportunities. * Communication skills: able to communicate clearly with different audiences. * Planning & organisation: capable of structuring activities and following up actions. * Collaboration: comfortable working with colleagues, users and external service partners. * Problem-solving: able to look beyond symptoms and explore practical solutions. * Accountability: takes ownership of assigned activities and follows through on commitments. * Learning agility: eager to learn about Facility Management and combine analysis with practical on-site experience.