About the role
Job Description
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team.
* Manage daily front office operations, including reception, concierge, and guest services * Ensure high standards of customer service and address guest inquiries and complaints promptly * Coordinate with various departments to maintain seamless hotel operations * Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction * Manage room inventory and maximize occupancy rates * Conduct regular staff training and performance evaluations * Handle VIP guests and authorize special courtesies when appropriate * Ensure compliance with hotel policies, safety regulations, and standard operating procedures * Monitor and balance daily financial transactions and reports * Maintain cleanliness and presentation standards in all front office areas * Conduct regular inspections of guest rooms and public areas * Resolve conflicts and make decisions in high-pressure situations * Promote upselling opportunities to enhance revenue
Additional Information
* Service oriented with an eye for details * Ability to work effectively and contribute in a team * Self-motivated and energetic * Must be well-presented and professionally groomed at all times