About the role
The candidate will execute a wide range of production support activities within Citi’s Third-party Source to Pay technology / Supply Chain functions, both quantitative and qualitative in nature to support Citi’s Procure to Pay application landscape.
* Experience with Oracle ERP Applications across implementation, support and enhancement type of projects. * Production support functional query handling for complex production issues, work with cross functional teams to progress/resolve on a timely basis, ensure adherence of SLAs. * Experience in Oracle P2P modules, Purchasing, iProcurement, iSupplier, ECC and Accounts payable. * Exposure to Oracle workflows, customization and solutioning approaches * Resolve and perform root cause analysis on complex Production Support Issues Partners with business to understand their requirement needs. Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed. Ensure procedural documents are up-to-date. Participate in User Acceptance testing (UAT) as needed. * Work on complex production support queries and provide timely resolution for tickets, both Incidents and Requests * Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed. * Work with oracle Support for any product related bugs/data fixes through Oracle Service Requests and ensure timely progress and delivery of solutions. * Should be able to provide guidance for vendor support team * Should have good understanding of ITIL Support process, Oracle financial applications * Work on enhancements/change requests as part of legal & regulatory requirements * Co-ordinate with multiple stakeholders to ensure timely delivery of BRDs, testing support, resolution of UAT issues and production migration support * Provide analytical support by writing complex queries. * Maintain positive and trusted working relationships with all business and internal stakeholders. Partners with business clients to understand their requirement needs. * Schedule meetings as required, including preparation of meeting agendas and meeting minutes.
Job Skills/Qualifications:
* 4 to 6 years of relevant experience in Oracle ERP modules. * Strong knowledge on Oracle ERP Procure to Pay suite of modules, version R12.1.3 or higher, Purchasing, iProcurement, AP, iSupplier, Supplier Maintenance * Good knowledge on GL, FA, PA, * Good knowledge on SQL/PL SQL queries * Understanding of Oracle data models and integration with other modules * Hands on experience in Oracle debugging techniques, excellent problem-solving skills * Experience of using AI tools to enhance workflows and work products in Oracle ERP domain. * Preferred experience interacting with multiple clients/users in an IT analyst role requiring strong organizational skills and business judgment. * Demonstrated ability to methodically synthesize and analyze data with precise qualitative outputs. * Attention to detail to ensure precision of data and overall quality of outputs. * Experience with Microsoft Office tools (Word, Excel, PowerPoint, Visio, etc.). * Ability to embrace and master new technologies and changing processes. * Can work independently with minimal supervision is required, as well as ability to work effectively in a team-oriented atmosphere. * Excellent follow-up skills with attention to detail and ability to multi-task, strong leadership skills, strong team-orientation and interpersonal skills, flexibility and strong analytical skills. * Strong written/verbal communication skills. * Ability to establish rapport and build effective relationships across functions, across regions, and across all levels of management. * Motivated self-starter with a strong sense of urgency and possesses the ability to successfully manage multiple requests in a deadline-driven environment
Education:
* Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Technology
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Job Family:
Business Analysis / Client Services
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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