About the role
We are looking for Candidates who has comprehensive, hands-on experience with Microsoft Dynamics 365 and the ability to design, develop, and implement software programs and IT projects from scratch.
Key Responsibilities:
* Manage IT systems, networks, and infrastructure to ensure high availability, security, and performance.
* Develop IT strategies, policies, and procedures that support business growth.
* Lead and develop the IT team, manage the IT budget, and oversee system upgrades, migrations, and implementation projects.
* Collaborate with department heads, including Operations, Supply Chain, Finance, and Human Resources, to understand business needs and translate them into functional requirements aligned with the Dynamics 365 implementation roadmap.
* Conduct workshops and observation sessions to gather detailed requirements based on approved processes and procedures.
* Perform fit-to-standard and fit-gap analyses against Dynamics 365’s standard capabilities.
* Recommend and implement improvements to business workflows and the use of Dynamics 365 functionalities.
* Configure Dynamics 365 applications, including Customer Engagement (CE), Finance and Operations (F&O), and related modules.
* Customize and publish workflows, business processes, forms, and configurations according to business needs.
* Maintain daily updates to the Requirements Traceability Matrix (RTM), including data mapping, implementation progress, and Azure DevOps work items, in coordination with department heads and the Senior Business Application Engineer.
* Coordinate with technical consultants, developers, and testers to meet project milestones and deadlines.
* Facilitate User Acceptance Testing (UAT) with internal stakeholders.
* Develop training materials and knowledge base articles, conduct training, and provide ongoing support and knowledge transfer.
* Serve as the main link between business departments and technical teams to ensure requirements are understood and implemented effectively.
* Build software programs and IT projects from scratch, covering requirements gathering, design, development, testing, deployment, and ongoing support.
* Implement security measures and ensure compliance with applicable requirements and industry standards.
Requirements
Required Qualifications and Experience:
* Bachelor’s degree in Computer Science, Information Technology, or a related field.
* 5–7 years of experience in IT management or a similar role.
* Comprehensive experience in Dynamics 365 implementation, configuration, customization, integration, and support.
* Proven experience developing software solutions and delivering IT projects from scratch.
* Strong knowledge of network management, systems administration, and IT security.
* Strong project management skills, with experience managing multiple projects simultaneously.
* Proven leadership, analytical, problem-solving, and conflict resolution skills.
* Excellent communication and stakeholder management skills.
* Ability to work effectively in a fast-paced environment.
Preferred Qualifications:
* Master’s degree in a relevant field.
* Certifications such as ITIL, PMP, CISSP, CISM, or relevant Microsoft, AWS, Cisco, or VMware certifications.
* Experience with cloud platforms such as Azure, AWS, or Google Cloud.
* Experience managing ERP systems, CRM platforms, and Microsoft Dynamics 365.