About the role
Job Description
We are looking for a proactive and customer-focused Customer Order Management Specialist to join our Supply Chain team. In this role, you will be responsible for ensuring excellent order execution, maintaining strong customer relationships, managing EDI communications, and supporting continuous improvement initiatives. You will act as a key interface between customers, service providers, and internal functions to ensure seamless order fulfillment and high service performance.
* Manage the end-to-end customer order process, ensuring accurate order entry, confirmation, and fulfillment in line with agreed service levels. * Ensure On-Time-In-Full (OTIF) delivery performance and proactively resolve order-related issues to maintain high customer satisfaction. * Serve as the primary point of contact for customers on all order management and delivery-related inquiries. * Coordinate closely with Sales, Supply Chain, Manufacturing, Logistics, Warehousing, and external service providers to ensure seamless order execution. * Maintain accurate customer, order, and scheduling data within SAP and related systems, including EDI transactions. * Monitor and manage EDI communications, including inbound messages, ASN transmissions, and onboarding of new EDI connections in collaboration with IT. * Track, analyze, and report key operational KPIs while driving continuous process improvements. * Ensure compliance with customer agreements, company policies, quality standards, and applicable regulatory requirements. * Participate in cross-functional projects, digitalization initiatives, and continuous improvement activities that enhance customer experience and operational excellence.
Qualifications
▪ Minimum technical or commercial education i.e. Degree in Engineering / Technology / Sales and Marketing. ▪ Strong customer orientation & communication skills ▪ Good know-how regarding the common SCM tools and methods ▪ Good analytical skills ▪ Fluent English skills mandatory, both written and spoken ▪ 2-3 year of Experience in customer service, helpdesk, service center management, or comparable would be a plus ▪ Experience in order management, demand fulfillment processes and efficient system operations (e.g. in SAP) would be a plus
Additional Information
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
* Training opportunities * Mobile and flexible working models * Sabbaticals
and much more...
Sounds interesting for you? Click here to find out more.
Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.