About the role
HR Manager (Training & Development)
Location: Redwood City, San Jose, or Gilroy, CA — base location flexible; regular travel to all Party Teller stores required.
About the Role:
As Party Teller grows from 3 stores to many more, we need someone to build our training foundation from the ground up. The HR Manager (Training & Development) will own new-hire onboarding, store manager development, and the training systems that let every store open strong and run well.
What You'll Do:
* Design and run the new-hire onboarding and training program for all store roles, from Sales Associate to Store Manager * Build a Store Manager training program covering leadership, store operations, scheduling, inventory, and customer service * Create training materials, SOPs, checklists, and handbook/e-learning content * Establish the company's training system: training calendars, certification milestones, and effectiveness tracking * Coach store managers on coaching their own teams; observe and give feedback in-store * Partner with HR on recruiting, onboarding logistics, and employee relations as needed * Track training completion and measure impact on store performance and retention
Required Qualifications:
* 5+ years of HR experience, with at least 3 years focused on training / learning & development * Experience building training programs from scratch — not just delivering off-the-shelf content * Retail, hospitality, or multi-unit operations background strongly preferred * Excellent communication and facilitation skills; comfortable training groups in person * Organized, hands-on, and excited to build in a startup environment * Must be willing to travel regularly to all Party Teller store locations
Preferred Qualifications:
* Bilingual (English/Chinese or English/Spanish) a plus * Experience with seasonal and high-volume hiring ramps
Compensation & Benefits:
* $100,000–$150,000 per year, depending on experience
Benefits and perks may include:
* Medical, Dental & Vision Insurance for eligible employees * Paid Time Off (PTO) * California Paid Sick Leave * Employee Discount * Performance-Based Incentive Opportunities * Training and Development * Career advancement opportunities to roles such as Assistant Store Manager, Store Manager, and future multi-store leadership positions