About the role
Job Description
*For Pooling Purposes*
Managers in this role get to:
* Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets. * Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. * Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. * Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. * Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
Qualifications
* At least 2 years of Team Leader experience supporting mortgage campaigns. (Required) * Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements. * Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis. * Excellent communication skills—able to present insights clearly in both written and verbal formats. * Ability to work in a fast-paced, performance-driven environment with strong attention to detail. * Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams. * A proactive, solution-oriented mindset with a strong sense of ownership and accountability.
Additional Information
All your information will be kept confidential according to EEO guidelines.