About the role
Job Description
* Assist the client with first and second level support on workstations, mobility devices * Assist with infrastructures (installations, replacement, change, relocation, removal) * Provide support for computer systems in case of hardware and software incidents * Provide support for mobile devices (iPad, iPhone,) in case of software incidents * Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems * Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers * Always demonstrate excellent customer service
Qualifications
* Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory. * Monitoring and reporting of the production environment (dashboards, KPIs). * Monitoring and improvement of procedures and documentation. * Basic knowledge of Apple environment (iPhone). * Incident and request processing (ITIL – ticket tracking). * IT Support experience in a large enterprise environment. * At least 3 years of onsite support and customer care is required. * Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit. * Motivation and real desire to improve and learn. * Organized, able to work independently, pragmatic, and hands-on approach. * Strong oral and writing skills adapted to a professional environment.
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.