About the role
Job Description
* Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems. * Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary. * Investigate and resolve player disputes related to game integrity or dealer actions. * Ensure timely and accurate resolutions for client and end-user issues. * Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management. * Coordinate case resolutions across internal teams and support the seamless execution of shift activities. * Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.
Qualifications
* Excellent English skills (spoken and written). * Customer support experience preferred. * Strong decision-making, problem-solving, and leadership abilities. * Excellent multitasking skills with a proactive, detail-oriented approach. * Ability to thrive in a dynamic, multicultural, and high-pressure environment.
Additional Information
What We Offer
* 🩺 Private health insurance, free gym membership, team events & more