About the role
Job Description
• Apply the standards of excellence in customer service: • Remove all trash and traces and refill amenities (soap, gel etc.) and clean linen (towels). • Clean floors: vacuum, sweep, dust mop, wash, strip, wax, buff. Shampoo carpets. • Wash windows, walls, chalkboards, and trashcans. • Dust furniture, fixtures, and woodwork. • Collect and empty trash receptacles and pick up litter in and around buildings. • Clean, sanitize and toilets / bathrooms; change and clean shower curtains. • Carry out a specialized custodial/maintenance function, such as refinishing floors, project cleaning, and the like. • Provide customer service as per the standards of the Constance group. • Deal with all guests’ queries and complaints swiftly and efficiently. • Check all electrical appliances (lamps, hand dryers, telephone, mini-bar, TV, air-con, safe etc) in the public areas. • Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc. • Manage stock of pantry and trolleys: • Adhere to the dress, appearance and conduct codes established by the hotel. • Monitor the progress of trainees to keep the training Housekeeper informed. • Maintain that Health and Safety practices are followed at all times: • Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle. • Use the correct materials and equipment (EX: sprayers). • Report anything that may be considered a Health & Safety hazard. • Report all accidents, however minor. • Report anything or anyone suspicious to the Duty Manager immediately. • Signing in and out for keys (cards). • Perform any other duties as assigned by Management.
Qualifications
Qualification: • Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
Experience: • A minimum of 1 year of experience in hotel industry. • Proven experience working in a top luxury resorts is a plus.
Technical skills: • Physical mobility and stamina required. • Ability to follow instruction. • Detail-oriented. • Ability to work independently. • Good time management. • Fluency in English or another.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
* We believe in continuous learning and growth to help our teams achieve their full potential. * A strong family spirit is part of our identity, we support and care for one another. * We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. * Our passion for luxury hospitality is reflected in every detail of the guest experience. * We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.