About the role
Job Description
🎯 About the Role
We are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider.
You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries.
✅Key Responsibilities
* Handle inbound customer inquiries via phone, email, chat, and other supported channels * Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries * Resolve customer concerns efficiently and aim for first-contact resolution whenever possible * Accurately document customer interactions and follow established processes and procedures * Provide professional, clear, and empathetic support in every interaction.
Qualifications
🧠 What We’re Looking For Must-have:
* Danish – minimum B2 level * English – minimum B2 level * Undergraduate, graduate, postgraduate education or equivalent * Strong verbal and written communication skills * Good computer skills and ability to work with multiple systems * Availability to work Monday to Friday, 09:00–18:00
Nice-to-have:
* Previous experience in customer service, BPO, telecommunications, or a similar environment * Experience working with CRM or ticketing systems * Strong problem-solving skills and a customer-focused mindset
Additional Information
🎁 What You’ll Get Compensation & Benefits:
* Competitive salary and performance-based bonuses * Additional health insurance * Food vouchers * Paid training and onboarding * Relocation support for eligible candidates moving to Sofia
Work Environment:
* Onsite from our Sofia office * Rotational shift schedule based on operational requirements * Voice and non-voice customer support
Growth & Development You will receive structured training and ongoing support while developing your customer service, communication, and technical troubleshooting skills in an international environment.
🚀 Ready to Apply? Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.
All your information will be kept confidential according to EEO guidelines.