About the role
Job Description
Job Description
● As a member of the Audio Diary Processing and Crediting Team, Keyer Specialists review data from a 7-day audio listening diary completed by Nielsen respondents
● Keyer Specialists serve as subject matter experts and an escalation point for diaries flagged by Nielsen systems and/or Nielsen data entry personnel due to ambiguous information and/or data anomalies
● As a prerequisite, Keyer Specialists must first have completed training and passed assessments in the upstream data entry role called the “Keyer” role.
● Specialists must resolve time related data issues, such as 1) determine AM vs PM time assignment based on where an entry is listed within a page 2) determine duration of listening as well as start/stop times 3) determine the appropriate radio daypart 4) adjust times due to unique information provided / special circumstances
● Specialists must evaluate written information to: 1) determine diary keeper comments/intent and apply modifications to entries 2) determine how to handle difficult to read/illegible entries 3) standardize entries based on set criteria 4) group/combine entries based on set criteria
● Understand, interpret, and follow a complex set of business rules and procedures
● Manage assigned workload and adapt to reprioritization as necessary
● Adhere to quality and productivity goals
● Understand production workflow and daily deadlines
● Assist with special projects as needed to meet critical operations and/or client concerns Job
Qualifications
Qualifications
● High School diploma or GED equivalency (prefer Associate’s or Bachelor’s degree)
● 1-2 years experience in a production or related environment
● Exhibits excellent analytical, research, and decision-making skills
● Excellent written and verbal communication skills
● Strong reading comprehension for documented procedures
● Strong computer and typing skills (data entry)
● Ability to prioritize and organize
● Proven accuracy and execution, with ability to follow explicit instructions
● Ability to work in a fast paced production environment and meet delivery deadlines
● Bilingual English/Spanish fluency a plus
● Must have a stable internet connection and ability to work from home in a quiet setting
Additional Information
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