About the role
Job Duties:
* Provide support to Ting customers by phone and email * Create and maintain clear, concise and accurate documentation for internal and external use * Act as liaison to ensure smooth operations and service delivery to all customers and partners * Identify, report, and document technical issues to help isolate and resolve issues in a timely manner * Support Engineering team with testing software and hardware * Troubleshoot issues down to the root cause * Perform other duties as required
Requirements:
* Associates Degree or valid (up to date) certification in related field * 2 years' work experience in a technical support or customer support role * A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays
What We Offer:
* Competitive salary + equity * Freedom - ability to make, own, and carry out decisions * Health, dental, and vision insurance
Originally posted on Himalayas