About the role
Job Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications
Your experience and skills include:
Minimum 1 year of experience in a reception, front desk, or guest-facing hospitality role
Service-focused personality with a genuine passion for delivering exceptional guest experiences
Strong communication and interpersonal skills with the ability to engage guests professionally
Proven ability to manage check-in/check-out procedures and handle guest requests efficiently
Demonstrated experience with upselling and promoting services to enhance guest satisfaction
Excellent multitasking abilities in a fast-paced environment
Professional demeanor and polished appearance
Fluency in English; additional languages are a plus
Additional Information
experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.