About the role
About the company:
Our client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure, cybersecurity, ERP, and custom software development. With a client-focused approach, our client empowers businesses worldwide to grow and adapt in a digital world.
About the Job:
The Technical Support Specialist - L1 provides first-line support by troubleshooting technical issues, maintaining systems, and assisting users. This role is essential in ensuring smooth IT operations and delivering a high-quality support experience to clients across our client's services.
Responsibilities:
* Troubleshoot and resolve technical issues (e.g., Microsoft 365, hardware, connectivity) * Deliver customer support via phone, email, or chat. * Log and manage support tickets accurately * Escalate complex issues to higher-level teams when needed. * Monitor systems to proactively detect and address issues. * Assist users with basic software/system training * Perform routine maintenance tasks (updates, backups, checks)
Qualifications:
* Minimum 1 year of experience in a similar technical support role * Bachelor's degree or equivalent qualification * Basic knowledge of OS (Windows, macOS, Linux), Microsoft 365, Azure, and networking * Strong communication and customer service skills * Solid troubleshooting and problem-solving abilities * Certifications like CompTIA A+ or Microsoft Fundamentals are a plus
If you are interested, please send your CV to or apply below.
Originally posted on Himalayas