About the role
Job Description
E-Channels applications support e.g. Finacle Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer.
* Proactively designing applications to enhance delivery of services.
* Providing reports that produce 100 % accuracy for business decision making.
* Monitor SMS and Email Alerts for optimum performanc.
* Managing Mobile and Internet Banking Platforms for optimum performance.
* Provide 2nd level support for bank branches on Mobile and Internet banking application.
* Proactive designing of solutions to enhance the delivery of services on the two channels.
* Generation of useful reports from the platform for reporting and troubleshooting
Qualifications
* BSc in IT, Computer Sciences or related field. * Professional Certifications such as Oracle, MCSA, knowledge of Microsoft Visual Studio, Java etc can be an added advantage.
Experience:
* 1-2 years of experience in Information Technology (IT Operations).
* Experience providing application support, monitoring system performance, troubleshooting issues, and ensuring high platform availability
Additional Information
Behavioural Competencies:
* Adopting Practical Approaches * Articulating Information * Challenging Ideas * Developing Expertise * Documenting Facts * Embracing Change * Interpreting Data * Managing Tasks
Technical Competencies:
* Big Data Frameworks and Tools * Data Engineering * Data Integrity * IT Knowledge * Stakeholder Management (IT)