About the role
Job Description
Job Title
CBE GBS Specialist (Chinese)
Reporting Line
GBS BA Manager
Primary Responsibilities
* Review of documents in accordance with provided Work Instructions * Process report packs in SGS BA systems * Generate and issue certificates * Check submitted documents and issue invoice to clients * Perform administration tasks in an efficient and accurate manner
Specific Responsibilities
* Create review plans and perform administrative review of report packs (including raising queries, entering closed and new CAR information as appropriate). * Ensure client visit dates are received in accordance with the planning schedule and update the system with scheduled dates and allocated auditors. * Deal with queries and monitor submission of relevant information and documents to complete transaction entries in the CBE systems in a timely manner. * Generate Certificates once Certification Decision is made. * Update the system with appropriate information related to concession, suspension, cancellation, and withdrawal of certifications after approval. * Review submitted documents and information and issue invoice to clients. * Validate invoice entries with BOSS application reports. * Provides suggestions on process improvements. * Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior. * Ensure compliance with the Company’s guidelines and procedures and with the Code of Integrity. * Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: * Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe * situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE * Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace * Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements * Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements * Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior * Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines * Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators * Actively participates in incident investigations and risk assessments as deemed necessary by SGS management * Fulfills the requirements needed in the success of the QHSEE Management System * Recognizes the potential consequences of not following the established
Qualifications
Profile
* Graduate of Bachelor’s Degree * Minimum of 2 years experience in back office activities with the ability of collecting, organizing, analyzing and processing data in a variety of IT applications * Adept at queries, report writing and presenting findings * Desirable but not a must: Have experience in certification and SGS CBE IT tools (Certnet, Applaudd)
Additional Information
Required Skills
* Outstanding sense of organization, detail-oriented and meticulous * Strong analytical skills with ability in managing and processing data * Ability to produce clear and organized reports and e-mail/correspondence * Must possess good oral and written communication skills in English and Chinese (at least passed HSK or TOCFL Level 4) * Customer focus, delivery and results oriented * Adaptable to change and works well under pressure * Team player and able to work with minimum supervision