About the role
Job Description
* Responsible for day-to-day operational activities such as account creations, modifications, blocking, deletions, reactivations in accordance with the company's data management work processes and procedures. * Execute requests from the different stakeholders globally related to data cleansing initiatives/harmonization activities provided the necessary documents, and approvals are in place. * Strict implementation of Continental policies & procedures to achieve global data integrity and consistency. * Perform compliances checks on business request to ensure quality and accuracy of results. * Responsible for the timely and proper escalation of incidents/issues/concerns to the analyst or team lead. * Provide support in data preparation such as creation of simple loaders, validation to enable mass update of requests. * Provide support or issues and escalations and assist other team members as required. * Support his /her Team Lead to perform assigned internal compliance activities or to support external audit engagement. * Support additional activities as may assigned by Team Lead▪ Perform activities to deliver green results on agreed KPI's and SLA's. Ensure action plan is in place for those failed items or with challenging results. * Gather feedback from stakeholders and suggest new KPI's and SLA's to measure, predict and repeat performance of each individual team members. * Work with the Team Lead to identify root cause of issues, define action plan and work on action plan to avoid similar issues in the future.▪ Process stakeholders request with timeliness and quality * Identify and propose standardization opportunities, process improvements which will benefit both parties.▪ Act as a back up for his /her colleagues process and deliverables. * Participate, complete training and skills development activities assigned for the year. * He/She should be cross trained in at least 2 data objects for business continuity purposes. * Participate in GBS Manila employee initiatives such as town halls, training and events, corporate social responsibility programs, and other activities that increase employee engagement of GBS employees.▪ Support implementation of technology-related process improvement opportunities (e.g., new SAP version, SSP7 and BMC Helix ticketing tool, WinShuttle, etc). * Identify, present and support execution of process improvements ideas and additional activities assigned by Team Lead. * Participate in center wide initiatives (e.g. CBS culture, Bright Ideas), achieve CBS goals as defined by his /her Team Lead• Responsible for executing requests related to projects/harmonization/cleansing activities which may or may not utilize a mass loader.Provide support for ongoing transition of activities related to new process migrations and clean up activities (e.g., inactive vendor, customer reports, material harmonization). * Provide support or inputs in the preparation and updates of master data work instructions and documentations.
Qualifications
* Graduate of any four year course with bachelor's degree holder in Finance, Engineering, IT or any other related courses. * 0 - 2 years work related experience, fresh graduates who has strong willingness to learn are welcome to apply. * Experience in maintaining data management is a plus but not required. * Knowledgeable in MS Office allocations (e.g., excel, word, powerpoint). * Basic knowledge of ERP systems preferably SAP, desired but not mandatory. • Experience handling / participating in process improvement initiatives through internship• 'Self starter and shows potential in delivering results * Good communication and organizational skills, can easily adapt working with multinational and international team setup.
Additional Information
* Hybrid work setup * Values-based culture * HMO upon hire * Work life balance
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