About the role
Job Description
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
Some of the duties will include:
- being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room
- collaborating closely with the Reservation Supervisor to pursue the highest profitability for the department and the hotel
- establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty
- maximising turnover of the department based on the occupancy rate and the average price of the rooms
- checking invoicing of "no-shows" and cancellations
- replying to guest's reviews and extranet messages
- helping team with creating and delivering sparkles to guests' rooms
- covering reception desk
- back office tasks
Qualifications
Your experience and skills include: - Guest focused personality is essential
- Excellent verbal and written communication skills
- Ability to manage multiple reservations, prioritise tasks, and meet deadlines.
- Attention to detail
- Ability to handle booking changes, cancellations, complaints, and unexpected situations efficiently
- Understanding room rates, payment details, discounts, and basic calculations
- Ability to adapt to changing guest needs, occupancy levels, and business priorities.
Additional Information
Great talent deserves great rewards so would love to offer you:
* Training and development
* Discount card to be used in Accor hotels worldwide
* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
* Meals on duty
* Uniforms and dry cleaning
* Recommend a friend scheme
* Employee Advisory Service
And the list goes on....