About the role
IMPORTANT - Watch this quick Loom video on how to get hired:
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
💼 We’re Hiring: Customer Service
📋 Job Information
* Job Title: Customer Service
* Job ID: VR1000
* Industry: Home Services / Virtual Assistant Services
* Location: Mexico
* Job Status: Full Time
* Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)
* Compensation: $1000 per month
* Target Start Date: ASAP
🧩 Role Overview
* This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.
* The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.
🏢 About the Client
* The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.
* They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.
🎧 About the Role
* The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.
* Full training is provided on call scripts, customer handling, and booking procedures.
📌 Key Responsibilities
* Answer inbound calls from prospective customers in a professional and friendly manner
* Represent the client as if working directly in their office
* Use the client’s standard greeting and approved scripts
* Accurately answer customer inquiries about services
* Book appointments using the client’s CRM or scheduling platform
* Take detailed call summary notes during each interaction
* Record customer contact information, inquiry details, and relevant notes
* Send complete and accurate call summaries to the client after each call
* Send follow-up text messages or emails when required
* Maintain high accuracy and attention to detail at all times
🕒 Work Schedule & Shift Assignment
* Business operates 7 days per week based on client demand
* Available shifts (all times in PST): * 5:00 AM – 2:00 PM * 7:00 AM – 4:00 PM * 8:00 AM – 5:00 PM * 11:00 AM – 8:00 PM
* Rest days vary depending on client needs
* Common rest day combinations include: * Monday–Sunday * Tuesday–Wednesday * Thursday–Friday
* Saturday–Sunday off is possible depending on client assignment
* Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements
* Flexibility with scheduling is required
🛠️ Qualifications & Skills
* Internet speed of at least 40 Mbps with low latency
* Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM
* Reliable backup power source
* Previous BPO or call center experience preferred
* Ability to multitask while managing calls and documentation
* Strong spoken and written English communication skills
* Confidence communicating directly with U.S.-based clients
* Excellent attention to detail with accurate data entry
* Willingness to receive feedback and make adjustments
* Flexible, dependable, and able to adapt to changing schedules
* Motivated, hardworking, and eager to add value
Submit your application today and take the first step toward your next great opportunity!
Originally posted on Himalayas