About the role
Job Description
1. Guest Satisfaction: • To report for duty as per the rota, clean and tidy wearing the correct attire and name badge. • To observe all company rules and regulations as regards to attitude, behavior, health, safety and security. • To perform any others duties as may be assigned by the Senior Porter or de Chef Concierge. • To inform management about guest’s arrival and departure. • Assist other department when required. • To ensure all customers’ requests are handle quickly and efficiently. • To activate a quick response to a guest problem, and then follow up to ensure the guest is satisfied with the end result. • To at all time set an example within the department regarding deportment, attitude and professionalism. • Help guest with restaurant reservations outside and inside the resort. • Arrange tour / excursions for guest / car hire. • Ensure enough beach towels stock at lower reception and monitor it. • Ensure that lobby area, luggage room, departure lounge, entrance, furniture and equipment are always kept clean and neat at all times. • Deliver luggage, message, and parcel in a timely manner. • Drive, maintain club car according to hotel policy.
2. Administrative Performance: • To be prudent and financially responsible with company funds. When necessary ensure that budget guidelines are met and company financial policies adhered to. • To be aware of the cost implication of any decisions within the work place. • To be actively involved with the recycling of paper materials within the work place. • Report to FOM any irregularities related to Limousine and club car.
3. Environmental Awareness: • To comply with all company and local laws regarding, Fire, Health and safety procedure. • To participate in any training sessions of the aforementioned. • To report and follow up any defects with equipment within the work environment. • To ensure all fire entrances and stairways are clean tidy and assessable.
Qualifications
Qualification: • Middle or Secondary Education + Additional training or certificates in the relevant field.
Experience: • A minimum of 1 year of experience in hotel industry. • Proven experience working in a top luxury resorts.
Technical skills: • Cleaning expertise. • Physical stamina. • Attention to detail. • Time management. • Interpersonal skills. • Fluency in English and another language, written and verbal communication. • Knowledge of a third language is a plus.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
* We believe in continuous learning and growth to help our teams achieve their full potential. * A strong family spirit is part of our identity, we support and care for one another. * We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. * Our passion for luxury hospitality is reflected in every detail of the guest experience. * We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.