About the role
Job Description
* Drive business growth: Partner with Franchisees to improve sales performance, broker productivity, customer outcomes, and overall business growth across your region. * Coach and develop Franchisees: Provide strategic coaching and support to help Franchisees strengthen leadership capability, execute business plans, and achieve key performance targets. * Grow the network: Support franchise recruitment, broker growth, store expansion, renewals, succession planning, and market representation initiatives to strengthen the retail network. * Champion customer excellence: Embed best practices that improve customer experience, conversion, and settlement outcomes while driving consistent operational excellence across stores. * Lead change and adoption: Support the rollout of new products, tools, systems, and strategic initiatives, helping Franchisees successfully adopt new ways of working. * Build trusted relationships: Develop strong partnerships with Franchisees, brokers, and internal stakeholders to influence performance and create long-term success. * Monitor performance and drive improvement: Use business insights and performance data to identify opportunities, solve challenges, and implement targeted improvement plans. * Promote risk and compliance: Support Franchisees to meet franchise standards, operational requirements, and regulatory obligations while fostering a culture of responsible business practices.
Qualifications
* What You'll Bring * 5+ years' experience in sales leadership, business development, franchise management, or business consulting within financial services, property, fintech, or another multi-site environment. * Proven experience coaching business owners or sales teams to improve commercial performance and customer outcomes. * Strong commercial acumen, with the ability to interpret performance data and turn insights into action. * Excellent relationship-building and influencing skills, with the confidence to work across a diverse network of stakeholders. * Experience leading change and successfully embedding new initiatives, products, or ways of working. * Strong understanding of mortgages, lending, property, or complex retail service environments. * A self-motivated, outcomes-focused approach with the ability to manage your own region and travel regularly. * Nice to Have * Experience working with franchise or distributed sales networks. * Experience in business planning, franchise lifecycle management, or retail expansion strategies. * Exposure to broker recruitment, succession planning, or network growth initiatives. * Understanding of the Australian mortgage broking industry and franchise operations.
Additional Information
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
We support our people in a variety of ways, but a few of the benefits that our people rave about include:
* A vibrant, relaxed, yet professional culture. * Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration. * A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work. * generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers. * An additional week’s Loyalty Leave each year after reaching 3 years’ service. * Wellness initiatives with a strong focus on psychological safety.
We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.
Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.
Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.